The most accurate and recommended way to get your ring size is to have it measured by a jeweller using a ring sizer. 

You can either pop into our studio or visit a local jeweller and they can assist you. 

In South Africa we use the British sizing system which is alphabetical but different countries and companies use various different scales so bare this in mind. 

Temperature, exercise, time of the day or year, weight gain or loss and pregnancy status can affect the size of your fingers. 

You may be half a size bigger if your hands are hot or half a size smaller if your hands are cold. 

A wider ring will feel tighter in the same size as a finer ring so it is recommended that you go up a size with wider rings. 

When ordering a gold ring, we’d suggest providing the accurate ring size not a guesstimation. We cannot be held responsible for inaccurate sizes.

All our jewellery is made to order so please allow up to 10 working days for manufacturing and processing of your order. Please note that we can only start your order once we receive payment, so the sooner we get that out the way the sooner we can start creating your CJ piece.

Whilst our CJ pieces are made to be functional, care must be taken when wearing them. If a delicate treasure breaks within 3 months of purchase due to manufacturing fault, we are happy to repair or exchange it for free. After 3 months, the cost for repairs will depend on the nature of the repair needed. If you are looking for more info please read our repair and care policy.

All Chantal Jaimee Jewellery pieces are made with quality materials. However, care should be taken not to subject your piece to excessive force when putting it on, wearing and removing it. All your silver, gold and brass pieces can be worn while swimming and showering. Your pieces may slightly dis-colour from these activities but the more you wear them the shinier they'll become. 

Some of our pieces are plated. Gold plating is only a surface finish and naturally wears away over time. To care for your plated pieces it is best to treat these as occasional jewellery rather than wear them everyday. Remove them before showering, exercising and swimming. Perfumes, lotions and makeup will corrode the coating, so avoid any moisture or liquids. All sterling silver will naturally tarnish over time, but this process can happen faster if it comes into contact with moisture or liquids. The amount of tarnish that occurs is dependent on the skin type and care habits of the wearer. It is recommended that you store your jewellery in an airtight container to prevent tarnishing. Tarnishing is not a manufacturing fault, and can be cleaned at home using our cleaning methods. 

 Jewellery occasionally needs a clean. This can be done using a soft toothbrush with warm, soapy water. You can also buy a jewellery polishing cloth to help keep your jewellery looking its best. Cleaning with chemicals is not recommended on gold plated pieces. We offer jewellery cleaning and replating services on request if you feel your piece needs some extra love. Price depends on the size of the piece (excludes return and delivery postage costs). 

We offer a variety of payment options including PayFast, Credit Card, Zapper and EFT through our website. 

Customers paying by card will receive an initial notification directly from PayFast. 

Customers paying by EFT should email a Proof of Payment accordingly. 

You will then receive a notification directly from the website as the order status goes from “Pending Payment” (card payments) or “On Hold” (EFT payments) to “Processing”.

All goods remain the property of Chantal Jaimee Jewellery until paid in full.