Frequently Asked Questions


How do I find out my ring size?
The most accurate and recommended way to get your ring size is to have it measured by a jeweller using a ring sizer. 
You can either pop into our studio or visit a local jeweller and they can assist you. 
In South Africa we use the British sizing system which is alphabetical but different countries and companies use various different scales so bare this in mind. 

Some factors to consider that affect your ring size: 

Temperature, exercise, time of the day or year, weight gain or loss and pregnancy status can affect the size of your fingers. 
You may be half a size bigger if your hands are hot or half a size smaller if your hands are cold. 

A wider ring will feel tighter in the same size as a finer ring so it is recommended that you go up a size with wider rings. 

When ordering a gold ring, we’d suggest providing the accurate ring size not a guesstimation. We cannot be held responsible for inaccurate sizes.
How to determine your ring size at home?
Found the perfect ring but need help determining your or someone else's ring size? 
We've created a sizing guideand a few tips on how to figure out your ring size at home. 
Please note this is merely a guide and we cannot be held liable if the rings ordered do not fit properly. 
We advise going to a local jeweller to confirm the correct size before ordering. If you already own a ring, simply measure the inside diameter of the ring and match the size to the ring size chart.If you don't have a ring, then measure the intended ring finger and match the measurement to the chart.
Try to be as accurate as possible.

Tips for measuring your ring size

- If using a ring to measure, ensure that you choose a ring that fits the intended ring finger.

 - If measuring a finger, measure towards the end of the day when the finger is warm. When your fingers are cold there can be up to half a size difference.

- Keep in mind that rings with a thicker band feel tighter than those that have a thinner band. If you're measuring a thin band, and intend to buy a thicker band, look to buy a full ring size bigger.

How to measure your ring size at home

If you can not make it to a jeweller you can use a piece of cardboard or hard plastic which is about the width of the desired ring. Wrap it around your finger and mark the point where it overlaps. After you have measured and cut the correct length, tape it together at the join and place it on your finger. Make sure the pretend ring fits snugly on your finger but moves over your knuckles comfortably. Once you are happy with the fit you can convert the length into the UK ring size using the chart provided in the size guide.
Sizing for gold rings
When ordering a gold ring, we’d suggest providing the accurate ring size not a guesstimation. We cannot be held responsible for inaccurate sizes.


How long does it take before my order has been shipped?
All our jewellery is made to order so please allow up to 10 working days for manufacturing and processing of your order. Please note that we can only start your order once we receive payment, so the sooner we get that out the way the sooner we can start creating your CJ piece.
How long does shipping take?
Orders within South Africa will be ready to be shipped within +/- 10 working days. 
Please allow for 2-3 working days for shipping from the time your order has been dispatched. Unless you are situated in an outlying area it might take a bit longer to get to you. 

 International orders can take between 10 - 20 working days. 

 Custom order timelines vary, please have a look at our custom process for more on this.
What shipping method do you use?
We have different shipping options which you can choose from. 
Select the option you want on checkout when you're placing your order.

Local Orders

 You can collect your order from our studio in Durban. If you prefer this option over having it shipped. Just select Collect when you're checking out.

You can select nationwide shipping and receive your order couriered straight to your door or work place. When your parcel is ready to be shipped, you will receive an email from us with your tracking number.

International Orders

For international shipping, outside of South Africa, we recommend using RAM/DHL door to door courier service and insure your parcels. Please note Insurance of parcels and custom charges are the buyers responsibility. Once your order has been dispatched, you will receive an email with your tracking number.

Please note for International Orders
We welcome our overseas customers. International orders are, however, difficult to manage within the online shop given the potential for significant variation in shipping costs around the world. We regret that items to the minimum value of R1500 is required to substantiate an International order. Please contact us directly at for a unique overseas shipping quote, set up a customised order invoice, and obtain our banking details and SWIFT code. 

 Please note, there is an additional +/- R150 bank charge associated with receiving payments from overseas banks (foreign exchange / international transfer fees / intermediary bank handling fees).
How much does shipping cost?
If you are collecting from the studio it's obviously free of charge. 
You can collect from our studio in Durban. We'll let you know once your order is ready to be collected.

For local courier orders

An additional flat rate of R100 will be charged per parcel for courier. 
This is to all major centres in South Africa. If you want to check whether the courier goes to your area please click here. 
In order to send your parcel we will need a full physical address with area code and contact details for all shipping within SA.

For international orders

We offer DHL/ RAM door to door courier service. The shipping cost per parcel starts from +/-R350. 
They will finalise a quote depending on your location. This service takes about 10 - 20 working days to reach you. 
Please note the buyer is responsible for any duties/ custom fees that may be incurred by the country of destination.
​How is your jewellery packaged?
Each CJ Jewellery piece is beautifully packaged in our cotton jewellery pouches with care cards or CJ Jewellery boxes. If couriered, all orders are carefully packaged in a wax sealed parcel within a sealed flyer to ensure it arrives safely at its destination. We cannot be held responsible for loss or damage when the item leaves my studio. Before you accept your parcel please ensure that no tampering was done.


Can I return the product?
Yes you can. 
As long as you contact us immediately and send us a photo within 2 days of delivery. Items must be returned within 2 weeks of receiving it. Pieces must be returned unworn and in original packaging. Read more about our Return Policyhere


Do you offer repairs?
We do repairs on our own jewellery items.
Whilst our CJ pieces are made to be functional, care must be taken when wearing them. If a delicate treasure breaks within 3 months of purchase due to manufacturing fault, we are happy to repair or exchange it for free. After 3 months, the cost for repairs will depend on the nature of the repair needed. If you are looking for more info please read our repair and care policy.
How do I care for my jewellery?
All Chantal Jaimee Jewellery pieces are made with quality materials. However, care should be taken not to subject your piece to excessive force when putting it on, wearing and removing it. All your silver, gold and brass pieces can be worn while swimming and showering. Your pieces may slightly dis-colour from these activities but the more you wear them the shinier they'll become. 

Some of our pieces are plated. Gold plating is only a surface finish and naturally wears away over time. To care for your plated pieces it is best to treat these as occasional jewellery rather than wear them everyday. Remove them before showering, exercising and swimming. Perfumes, lotions and makeup will corrode the coating, so avoid any moisture or liquids. All sterling silver will naturally tarnish over time, but this process can happen faster if it comes into contact with moisture or liquids. The amount of tarnish that occurs is dependent on the skin type and care habits of the wearer. It is recommended that you store your jewellery in an airtight container to prevent tarnishing. Tarnishing is not a manufacturing fault, and can be cleaned at home using our cleaning methods. 

 Jewellery occasionally needs a clean. This can be done using a soft toothbrush with warm, soapy water. You can also buy a jewellery polishing cloth to help keep your jewellery looking its best. Cleaning with chemicals is not recommended on gold plated pieces. We offer jewellery cleaning and replating services on request if you feel your piece needs some extra love. Price depends on the size of the piece (excludes return and delivery postage costs). 

custom process

How does the custom process work?
This is our absolute favourite part of the job. At Chantal Jaimee Jewellery we can manufacture anything your hearts and imaginations desire. Even engagement and wedding rings. Have a look at our custom designs page for some ideas or contact us at 

The process....

Commissioning ~ The commissioning process allows you to explore and customise a piece of jewellery. Through this process special stones can be sourced and preferred metal ct chosen. 

Remodelling Heirloom Jewellery ~ If you are looking to remodel unworn jewellery or heirloom stones, we can rework any carat of gold and stones into a one-of-a-kind treasure. 
Why does my piece look different to what's online?
Due to the handmade nature of our products slight variations will occur. This is especially true when it comes to gemstones. Each semi-precious stone is unique in colour, size and shape. We try our best to make things as proportionally correct as possible but we like to think these small differences give your pieces character and make it uniquely special.  
Do you offer engraving?
We do offer engraving at an additional price. It depends on the piece and how much engraving you are wanting. We have different options of engraving available hand engraving, lazer or machine engraving options. Please contact us to find out more on these options.  


Do you sell gift vouchers?
Yes we do sell gift vouchers. 
Gift friends, family and loved ones with CJ Jewellery – perfect for birthdays, anniversaries, Valentine’s Day, and other special occasions. 

The Electronic Gift Card, with a unique number and personal message, is emailed to the recipient allowing them to redeem the amount within the online shop, and choose that special something for themselves.
Electronic coupons are used during promotional activities or to issue store credit – these are redeemable in the online shop during the checkout process through a unique coupon code shared via social media or sent via email.


What payment options do you offer? 
We offer a variety of payment options including PayFast, Credit Card, Zapper and EFT through our website. 

Customers paying by card will receive an initial notification directly from PayFast. 
Customers paying by EFT should email a Proof of Payment accordingly. 
You will then receive a notification directly from the website as the order status goes from “Pending Payment” (card payments) or “On Hold” (EFT payments) to “Processing”.

All goods remain the property of Chantal Jaimee Jewellery until paid in full.   
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